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Compare and contrast the lean service system found within Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.

Compare and contrast the lean service system found within Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.

PART A

Please respond to the following:

  • Compare and contrast the lean service system found within Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.
  • Recommend ways for the airline carriers to improve their lean operation systems in terms of speed and quality while reducing waste and costs. Explain your rationale.
  • Be sure to respond to at least one of your classmates’ posts.

PART B

Please complete the following:

Never forget that the most important member of your team is you. You must behave as a team player—in Joe’s words, “lead from ahead, not above.” To foster collaboration and success within your team, you need to lead by example and be a member of your own team. Don’t ask your team members to do things you wouldn’t do yourself. This helps break down barriers between team members and leaders and creates a sense of teamwork. This week, you see examples of how other leaders apply these principles to their own teams. Identify someone in your professional work life (past or current) who leads by example. Describe their specific actions and the impact that those specific actions and their leadership has on others.

Be sure to respond to at least one of your classmates’ posts.


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