In Chapter 16, Daft cites Gallup surveys revealed that engagement reached a record high in 2019. However, 52% of employees were identified as not engaged, and 13% were actively disengaged. Draw from the readings to explain some reasons for this high level of dissatisfaction and disengagement among employees. Identify and discuss key insights from Chapter 16 that will better prepare you as a manager and leader to enhance employee satisfaction and engagement. Review Maslow’s Hierarchy of Needs outline
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